Author: Thursday, July 29, 2010
DealerLink has been serving auto dealers across the country for more than 11 years providing all types of lead services including special finance leads, guaranteed credit score leads, automotive direct mail and bankruptcy mailers. We are pleased to announce our newest service for new and used car dealers with our state of the art Automotive Call Center where we provide complete outsourced BDC services at a fraction of the cost of other programs. After interviewing hundreds of dealers across the nation, we found by an overwhelming majority that dealers number one complaint about various types of leads is whether or not they we being called properly. Many of the dealers interviewed expressed concerns over whether the calls were being made properly, efficiently or even being made at all.
DealerLink has responded to these concerns with our state of the art facility where the only types of appointments we make are for car dealers. Most dealers recognize the need for an automotive business development center but still concerned about the economy can’t justify the costs of employees, benefits, salary and training. Our automotive call center immediately addresses those concerns at low costs never before seen in the industry and the fact we have more than 11 years experience in special finance lead generation certainly gives us an edge no one else has when it comes to working with consumers.
We will provide appointment setting and follow up services for any auto sales leads from any source for our dealers. Since we originate from the car business, we have customized our call center services to provide the highest probability of getting that appointment. Here are are some of the services that definitely distinguish DealerLink BDC services from all the others. First, we are specialists at making this exact type of appointment, next we call record every conversation and our technology transcribes this information instantly into the email and fax appointment notices sent out to the GM as well as the salesperson assigned to this consumer. We have found that when we make the appointment in the name of your employee that it gives the consumer more of a commitment to showing up for that appointment. What truly makes our process unique is that since we call record everything, you appointments provide information that no other BDC service provider offers for instance the consumers tell us about their trade, down payment and monthly budget which will help your salespeople be much better prepared to assist the consumer when they arrive. If for any reason an appointment doesn’t show, you simply return the lead to us which goes directly to a call center supervisor who then continues to contact the consumer until they set another appointment or tells us to stop calling. There are some companies out there who try to bolster their services by saying they follow up for 90 days, clearly they don’t come from the car business as we all know if you don’t get on these customers and get on them quickly they are going to be off looking somewhere else and if they can be put in a car it’s going to happen quickly usually in the first few days after they apply so don’t get tricked into someone trying to justify their high costs because they will call for 90 days. How many of your leads do you sell after 90 days?
We at DealerLink believe that our approach is going to dramatically improve your closing ratios and grosses while dramatically lowering your costs and expenses. We eliminate the guesswork and uncertainty regarding whether your leads are being properly called the way you know they should. We have a short video that will explain in more detail exactly how the program works and you can always reach us at 800-890-8850 for any questions.
Here’s the video: Automotive Business Development Call Center
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Posted in Automotive Call Center, News | 
Tags: auto dealership bdc, automotive, business development center, call center, outsourced bdc
